Privacy Policy 1angpao — Protecting Your Personal Data

This Privacy Policy ("Policy") describes the commitment of 1angpao in protecting the privacy and personal data of every individual who uses our platform, services, and website. It is drafted in accordance with the provisions of Personal Data Protection Act 2010 (PDPA 2010) Malaysia and international industry best practices.

1angpao is an online entertainment platform operating for Malaysian players. In delivering our services — including slots, baccarat, blackjack, live casino, and Sports Betting such as Malaysia Super League and EPL football — we need to collect certain personal data to provide those services safely, efficiently, and effectively.

We believe transparency is the foundation of trust. This document is therefore designed to explain clearly and plainly — in straightforward language familiar to Malaysians — how your data is handled from start to finish.

This policy applies to all registered members, website visitors, and any individual who interacts with the 1angpao platform — whether through the website, iOS or Android mobile app, or any of our communication channels.

1angpao only collects data that is strictly necessary to operate our services safely and effectively. We do not collect data that is excessive or irrelevant to the operation of our platform.

Every piece of data we collect is used for a specific and legitimate purpose. 1angpao strictly adheres to the principle of limited use — your data is used only for the purposes stated at the time of collection, or purposes directly related to those.

The primary purposes for which 1angpao uses your personal data:

• Account Management: Creating, verifying, and managing your member account on the 1angpao platform
• Transaction Processing: Process deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX, and securely handle withdrawals
• Identity Verification (KYC): To meet anti-money laundering (AML) legal requirements and verify the minimum age of 18
• Service Delivery: Allows you to access and play games on the 1angpao platform, including slots, baccarat, blackjack, and Live Casino
• Customer Support: Responding to enquiries, resolving issues and providing technical support
• Platform Security: Detect and prevent fraud, hacking, and suspicious activity
• Responsible Gaming: Monitoring gaming patterns to identify risks and provide appropriate support
• Legal Compliance: Fulfil reporting and compliance obligations to the relevant authorities
• Service Communications: Sending important notices related to your account, security and policy updates

Your data security is our absolute top priority at 1angpao. We invest heavily in advanced security infrastructure to ensure every piece of your personal data is stored and transmitted safely at all times.

Technical security measures we employ:

• 256-bit SSL Encryption: All data transmitted between your device and 1angpao's servers is encrypted using 256-bit Secure Socket Layer (SSL) — the same standard used by Malaysia's leading banks
• Secure Servers: Data is stored in ISO 27001-certified data centres with strict physical and digital access controls
• Two-Factor Authentication (2FA): Available as an additional security layer for your account
• 24/7 Monitoring: A round-the-clock threat monitoring system is in place to detect any suspicious activity
• Data Backup: Daily backups are performed to keep your data safe from loss due to technical failures
• Regular Security Audits: Penetration testing is conducted regularly by independent third parties

Your personal data will be retained for as long as necessary to fulfil the purpose for which it was collected, or as required by Malaysian law. Generally, active account data is kept for the duration the account remains active, while transaction data is retained for a minimum of 7 years in line with accounting and legal requirements.

1angpao does not sell, rent or disclose your personal data to third parties for their marketing purposes without your explicit consent. This is a commitment we have never compromised since the first day 1angpao began operations.

There are, however, certain situations where your data may be shared, and we want to be fully transparent about them:

• Service Providers: Game providers such as Evolution Gaming, Pragmatic Play, and Playtech may receive limited gameplay activity data to enable games to function. They are bound by strict confidentiality agreements.
• Payment Processors: Required transaction information is shared with payment processors such as Touch 'n Go, GrabPay, Boost and FPX providers to process your deposits and withdrawals.
• Legal Authorities: 1angpao will disclose data to Malaysian authorities (police, courts, regulators) when lawfully required to do so by a court order or applicable legislation.
• Analytics Providers: Anonymised and aggregated user data may be shared with analytics tools to help us improve the platform's user experience.

1angpao uses cookies and similar tracking technologies to enhance the user experience and ensure the platform operates correctly. Cookies are small text files stored on your device when you visit our website.

You can manage your cookie settings through your web browser. Please note that disabling essential cookies may affect the functionality of the 1angpao platform.

Under Malaysia's Personal Data Protection Act 2010 and 1angpao's privacy policy, you have the following rights regarding the personal data we hold about you. We respect and facilitate the exercise of each of these rights:

To exercise any of the above rights, please contact our Data Privacy Officer by email at privacy@1angpao.biz. We will respond within 30 business days from the date your request is received.

The 1angpao platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data of individuals under the age of 18.

Should we discover that personal data belonging to a minor under the age of 18 has been collected without our knowledge, we will take immediate steps to:

• Closing and disabling the account in question
• Permanently delete all associated personal data
• Reporting the incident to the relevant authorities where required

1angpao reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or developments in the services we offer.

When we make significant changes to this policy, we will:

• Updating the "Last updated" date at the top of this page
• Sending notifications to all active members via their registered email
• Display a prominent notice on the 1angpao platform for a specified period

Your continued use of the 1angpao platform after any amendments take effect constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how 1angpao handles your personal data, we strongly encourage you to reach out to us. Our privacy team is ready to assist.

If you are not satisfied with our response, you have the right to lodge a complaint with Department of Personal Data Protection Malaysia or the relevant regulatory body in Malaysia.